You are gonna try t'calm 'em down emotionally. If ya give 'em an' out where they don't look bad, they may take it an' calm down. Ya can offer small things, like a free drink, t'see if they just wanna sit down and behave themselves.

[ He jerks his thumb at the bouncers in training. ]

Ya leave anythin' physical up t'these guys, but yer th'one who does all the talkin'. If somebody needs t'be restrained, ya hold down th'fort until they get there. Once yer problem guest has realized they're really gettin' tossed out an' are about t'be embarrassed, that's when ya try squeezin' 'em a little.